Hotel Terms & Conditions
The following Terms and Conditions apply to all bookings made on the website, in person or over the phone. We kindly ask that you take a moment to read them prior to making a booking.
The company enters into this agreement as principal for bookings made for the hotels it owns and as agent where a booking is made for a hotel that it operates on behalf of the hotel owner. The booking confirmation will clearly state the identity of the owner.
In these Terms and Conditions, the following definitions apply:
1 – Definitions
“Company” or “we” means Waterside Hotel and Galleon Leisure Club Limited (company no 02914950) whose registered office is at Waterside Hotel and Leisure Club, Wilmslow Road, Didsbury, Manchester, M20 5WZ.
“Booking” means the booking for accommodation.
“Contract” means the booking and these terms, and any other terms and conditions stated to apply to the Booking.
“Hotel” means the premises for which your booking is made.
“Terms” means these terms and conditions.
“Websites” means www.waterside-hotel.co.uk or any other website owned or operated by us relating to a hotel from time to time.
“VAT” means value added tax.
2 – Bookings
All Bookings at the hotel are subject to these terms.
At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the booking includes the supply of certain items or services. No booking will be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
3 – Charges
The prices displayed are an average per night per room until a rate is selected. Any meals, service, or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected, the total for your requested stay will be displayed on the reservation summary. Prices are charged in Pounds Sterling (GBP) and are inclusive of VAT and Service.
The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or booking confirmation issued and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the hotel and are available on request.
4 – Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Guests may check-in at any time from 15:00 on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 04:00 unless otherwise agreed directly with the hotel. After this point, reservations will be cancelled, subject to the first night’s charge. For reservations of more than one night, we will make every attempt to contact the guest. If we receive no response by 12:00 noon, the remaining nights will be cancelled.
On the day of departure, we kindly ask all guests to vacate their rooms by 11.00. Late check-out after this time may be requested. This is subject to availability and will be charged at an hourly rate of £20 at the discretion of the hotel. Late checkout is not available after 13:00. After this time, guests must pay for an additional night’s accommodation.
Rooms are subject to maximum occupancy rules set by the hotel. If you would like further details, please contact the hotel.
5 – Payment
We accept the following methods of payment: credit/debit cards including MasterCard, Visa, AMEX, Maestro, and Delta. We do accept pre-paid travel cards. Please check with your supplier that your card is valid before arriving. NB: We do not accept cash payments for accommodation.
All guests are required to present a valid credit/debit card upon arrival. We will process a pre-authorisation for your stay. This will be for the total amount owing for your stay plus £25 per night per room for any extra or incidental charges. For guests staying more than 4 nights, this is capped at £100.
During your stay the hotel’s system will calculate these extra and incidental charges daily. If the total owed exceeds the authorisation taken on check-in, further authorisation will automatically be requested. If such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released. However, we cannot control how long it takes for your bank to affect such release. If staying for multiple nights at the hotel, we may require you to make payment for any outstanding charges on a more frequent basis during your stay. If you fail to make a payment on departure, we will charge the card used for the pre-authorisation. This also includes any linked rooms.
6 – Cancellation Policy and No Shows
Rates marked as “Flexible Rate” – These are cancellable without charge up to 14:00 on the day prior to arrival. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking. We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.
Rates marked as “Advance Purchase Rate” – We require full prepayment for the entire stay prior to arrival. Payment will be taken from the card details provided at the time of booking and this is non-refundable and non-transferable. Cancellation or non-arrival will result in the forfeiture of the prepayment.
In the event of the hotel taking any monies from your bank account, the hotel will not be liable for any bank charges occurred to the guest in any circumstances. This includes any bank charges
7 – Changes or Cancellation by the Company
Very occasionally, we may need to cancel your booking. In such circumstances you will be given a full refund, but we shall have no further liability to you arising out of such cancellation. However, we will use reasonable endeavours to try and re-locate any confirmed booking cancelled by us to an alternative location similar in standard to the hotel.
Your booking is for a class of room in the hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
8 – Damage / Cleaning
We reserve the right, and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave. We also reserve the right to apply a smoking charge of £100 if you are found to be smoking in your room, we may apply this charge after you have checked out using your card details. We also reserve the right to charge you for any excessive cleaning of the room.
9 – Accessibility
Dependent on your individual needs we may be able to accommodate you, we always advise calling the hotel prior to booking to discuss these needs.
10 – Leisure
Guests staying in a hotel may use the leisure club throughout their stay. All guests must comply with the club’s rules, a copy of which is available at reception.
Under 18s can access limited facilities at limited times. Children under 16 years of age must always be accompanied by an adult. Children’s swimming times vary, guests travelling with children will be provided with an up-to-date timetable on arrival. For more information, please contact the hotel.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all hotel guests informed of these circumstances. However, this may not always be possible. If any facility is a significant reason for your choice of hotel, we would advise you to check directly with the hotel prior to arrival.
11 – Parking
The hotel has a large car park that is free to use for all guests.
Terms and conditions may also apply to car park use. Please contact the hotel directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage.
12 – Hotel Events
Please be aware that at certain times throughout the year we may host events which you may feel would be an intrusion on your break. Please contact the hotel directly in advance of your stay for further information.
13 – Guest Behaviour
Guests are requested to always conduct themselves appropriately. Guests must comply with company procedures and/or requests regarding conduct and respect for the property of the hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case, we have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
14 – No Smoking
Guests are not permitted to smoke in any part of the hotel, designated smoking areas are provided.
15 – Children
All children (a person under 16 years of age) staying at the hotel must always be accompanied by an adult.
16 – Pets
Service dogs are accepted with prior arrangement, any other pets are not accepted. We may require you to present the relevant documentation on arrival.
17 – Personal Information
Telephone calls may be recorded from time to time to help us improve the service we offer you.
18 – Force Majeure
The company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
19 – Limitation of Liability
The company will not be responsible for the loss or damage of any property left in the hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the hotel) or any other applicable law.
The company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The company’s total liability shall not exceed the value of the charges received by it under the contract.
Nothing contained in the contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the company’s negligence or liability for fraud or fraudulent misrepresentation.
20 – Governing Law and Jurisdiction
The contract and any non-contractual obligations arising in connection with it are governed by English law.
The English courts have exclusive jurisdiction to determine any dispute arising in connection with the contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).
21 – Website Information
While all reasonable efforts have been taken to ensure the accuracy of information, the company does not accept responsibility for errors or omissions. We reserve the right to amend, cancel or vary any arrangements without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or the hotel.
The content of the website is the copyright of the company, and may not be copied, reproduced, published, distributed, or amended for any other purpose without our prior written consent.
Trademarks used on the website are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third-party sites.
The website is operated by the company.
22 – Currency Disclaimer
The currency converter is provided by XE.com and is for illustration purposes only. It is meant only as an approximate conversion tool based on the latest information available and should not be relied upon for any other purposes. All rates are in the currency of the hotel booked and the currency exchange rate to be applied will be based on the exchange rate in use by Waterside Hotel and Leisure Club on the day that payment for the reservation is taken.
23 – Group Booking Policy
Bookings of 5 or more rooms classify as group bookings and are subject to different policies. A deposit of 25% of the total monies is required at the time of booking. The remaining monies will be taken from the same payment card 2 weeks prior to the arrival date.
Complete cancellation may be made up to 4 weeks prior to the arrival date and 100% of the monies paid will be refunded. Up to 50% of the remaining rooms may be cancelled up to 2 weeks prior to the arrival date. No alterations can be made after this point. Any cancellations made after this point are non-refundable and non-transferable.