New Measures

Whilst closed due to Covid-19 the entire hotel has undergone a thorough deep clean. We have adopted some new measures to keep our guests safe and we are ready to welcome you back to the Waterside. We must apologise in advance if some of our usual friendly and good customer service touches have been withdrawn for your safety and that of our colleagues.


Additional Products – We will be providing additional cleaning products for guests and teams to use, including antibacterial soap, hand gel and cleaning wipes. We have sanitiser units in numerous locations across the site.

High Touch Points – All high-touch points in public areas will receive extra attention (door handles, switches, table tops), using cleaning products that have been checked and verified as effective against COVID-19.

Electrostatic Spraying – We have invested in state of the art, new cleaning equipment that uses Electrostatic Technology. This revolutionary cleaning system provides even distribution of cleaning products and totally disinfects every surface it coats.

Deliveries – To keep our teams and guests safe, we have adopted new measures to ensure the safe handling of items within our hotel.

Training – Prior to opening, our teams will be fully trained on our new cleaning protocols and the measures needed to keep themselves and our guests safe.


Bedroom Seals – Your bedroom door will be sealed on arrival to ensure nobody has entered after final cleaning checks have been carried out by our Housekeeping Manager.

Laundry – Our bed linen and towels are washed at 71 degrees, This ensures thermal disinfection of linen in line with UK healthcare standards.

15 Point Cleaning Plan – A 15 Touch Point plan is carried out for each bedroom and bathroom ensuring that all high touch point areas are cleaned thoroughly.


We encourage our guests to take advantage of the Waterside Voyager App and enjoy a contact-free hotel experience. You will be presented with a link to the App on booking to access a range of services including:

  • Pre-check in and check out online.
  • View hotel information.


Parking – During your stay you can take advantage of free parking with zero touch points.

Hand Sanitiser – There is a hand sanitiser unit at the main hotel entrance and we will be asking all guests to sanitise their hands before entry.