Your Questions Answered
When will the hotel be re-opening?
The Waterside Hotel is now open, the Leisure Club is open for gym and swim, at the present time this is adults and children 13+, all spa facilities will remain closed until further notice .
Is there free parking?
Yes there is Free Parking with zero touch points.
What are the COVID-19 exposure measures at the Waterside?
We have a number of measures to include the below, but you can view more of our measures by clicking here.
We have hand sanitiser stations in numerous locations across the site.
We have installed a Thermal Imaging Camera which will record guests’ temperatures as they enter the hotel. If your temperature is above 37.8 degrees, we will issue you with guidance.
For convenience and to minimise contact, we will be encouraging contactless payments across the site.
We will be encouraging online check in via the Waterside Voyager App.
We have removed cushions, throws, tissue boxes and all printed materials in every bedroom. Hotel information and room service will be available via the Waterside Voyager App.
Handy wipes will be provided upon check in.
We are going above and beyond to ensure the site is clean and sanitised for your every use by increasing our cleaning schedules, focusing on high touch point areas and introducing Electrostatic sprayers that totally disinfect every surface they coat.
Perspex screens have been installed for guest and staff safety.
What facilities will be available to me throughout my stay?
Car park, WiFi, Coffee Shop & Bar (there may be limited hours on some of the services we offer).
The Gym, Pool, Thermal Suites and Poolside will be temporarily closed.
How will my room be cleaned?
In addition to our normal regime, we have developed a 15 point touch point cleaning system that our Housekeeping Manager is personally responsible for.
Your room will be sealed once cleaned to ensure no one has entered the room after it has been cleaned.
Our bed linen and towels are washed at 71 degrees. This ensures thermal disinfection of linen in line with UK healthcare standards.
Where possible, rooms will be allocated so that they are left fallow for 48 hours before you arrive.
Will I be able to eat at the hotel?
Food will be served daily until 9pm in our Coffee Shop and Lounge Bar. Breakfast will be served as a plated option and our usual room service will be available with some changes.
How do I access the Waterside Voyager App?
Once you have booked a reservation with us, a personal link will be emailed to you to access the App.
What happens if I need to cancel my reservation?
In the unfortunate event that you need to cancel your reservation, you will need to contact the company you made your reservation through. If you booked directly with us then please contact us on 0161 971 7000, where our reservation team will be able to assist.